65ph Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by the 65ph online gaming platform ("65ph," "we," "us," "our") in connection with your use of the 65ph website at https://65ph.app and all associated services, features, and games (collectively, the "Platform").

65ph is committed to protecting the privacy and personal data of all players and visitors to the Platform. This policy is designed to comply with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).

This Privacy Policy should be read together with the 65ph Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated herein by reference. If you do not agree with this Privacy Policy, you must not use the 65ph Platform.

2. Data Controller Information

65ph acts as the data controller for personal data collected through the Platform. As data controller, 65ph determines the purposes and means of processing your personal data. For all privacy-related inquiries, requests, or complaints, you may contact the 65ph Data Protection Officer (DPO) through the following channel:

• Email: support@65ph.app (plain text — not a clickable link)
• Live Chat: Available 24/7 within your 65ph account dashboard

65ph will respond to all privacy-related inquiries within ten (10) business days of receipt. Complex requests involving data access, correction, or deletion may require additional time, in which case 65ph will notify you of the expected timeline.

3. Personal Data We Collect

65ph collects personal data from you in the following ways: directly from you when you register an account or interact with the Platform; automatically through your use of the Platform; and from third parties such as payment processors and identity verification services.

The categories of personal data we collect include:

65ph does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation.

4. How We Use Your Personal Data

65ph processes your personal data only for the following lawful purposes:

1. Account Registration and Management: To create and maintain your 65ph account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
2. KYC and Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and counter-terrorism financing (CTF) requirements. This includes verifying your identity, age, and the source of your funds where required.
3. Payment Processing: To process deposits and withdrawals via GCash, PayMaya/Maya, debit cards, and bank transfers, and to maintain accurate financial records of all transactions.
4. Platform Operation and Improvement: To deliver, maintain, and improve the 65ph gaming platform, including game performance, website functionality, and mobile optimization.
5. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through Live Chat and email support.
6. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations.
7. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
8. Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates, but only where you have explicitly opted in to receive such communications.
9. Legal Obligations: To comply with applicable Philippine laws, court orders, regulatory requirements, and requests from competent authorities including PAGCOR and the NPC.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 65ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 65ph (i.e., the Terms & Conditions) — including account management, payment processing, and game delivery.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML/CTF obligations, gaming regulations, and NPC requirements.
• Legitimate Interests: Processing is necessary for 65ph's legitimate interests in operating a secure, fair, and compliant gaming platform — including fraud prevention, security monitoring, and platform improvement — where these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

65ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: We share financial data with approved payment service providers (GCash, PayMaya/Maya, and partner banks) solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Services: We may share identity documents with third-party KYC verification providers to confirm your age and identity as required by Philippine gaming regulations.
• Game Providers: Game software providers may receive limited technical data (such as session tokens and game results) necessary to deliver their games on the 65ph platform. Game providers do not receive your full personal profile.
• Regulatory Authorities: We are required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities upon lawful request or as required by regulation.
• Law Enforcement: We may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful process.
• Professional Advisors: We may share data with our legal counsel, auditors, and compliance consultants under strict confidentiality obligations where necessary for the operation of our business.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 65ph's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies and Tracking Technologies

65ph uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your 65ph account. These cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect anonymized data about how visitors use the Platform (e.g., pages visited, time spent, errors encountered) to help us improve performance. No personally identifiable information is collected by these cookies.
• Functional Cookies: Remember your preferences such as language settings, preferred games, and display options to provide a more personalized experience on 65ph.
• Analytics Cookies: Used to understand aggregate user behavior on the Platform. Data collected is anonymized and used only for internal reporting and platform improvement purposes.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 65ph Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

65ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

Upon expiry of the applicable retention period, 65ph will securely delete or anonymize your personal data in accordance with industry-standard data destruction practices.

9. Data Security

65ph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 65ph Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on 65ph servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized 65ph personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): 65ph offers SMS OTP-based 2FA for player accounts to provide an additional layer of login security.
• Regular Security Audits: The 65ph Platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: 65ph maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, 65ph will notify the NPC and affected players within 72 hours of becoming aware of the breach, as required by the Data Privacy Act.

While 65ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your 65ph login credentials and should notify us immediately if you suspect unauthorized access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 65ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data 65ph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 65ph. You may update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 65ph's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 65ph has violated your data privacy rights.

To exercise any of the above rights, please contact the 65ph Data Protection Officer via Live Chat or by emailing support@65ph.app. 65ph will respond to all data subject requests within ten (10) business days. We may require you to verify your identity before processing your request.

11. Children's Privacy

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to 65ph, please contact us immediately via Live Chat or at support@65ph.app so that we can take appropriate action.

12. Cross-Border Data Transfers

65ph primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game software vendors.

Where such transfers occur, 65ph ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under the Philippine Data Privacy Act. 65ph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or as otherwise permitted by applicable law.

13. Marketing Communications

65ph may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from 65ph;
• Updating your communication preferences in your 65ph account settings;
• Contacting 65ph support via Live Chat and requesting removal from marketing lists.

Please note that opting out of marketing communications will not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC verification requests. These communications are necessary for the operation of your 65ph account and cannot be disabled.

14. Changes to This Privacy Policy

65ph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights, 65ph will notify registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the 65ph Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how 65ph protects your personal data.

15. Contact the Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 65ph, please contact our Data Protection Officer:

• Live Chat: Available 24/7 within your 65ph account dashboard after login
• Email: support@65ph.app (plain text — not a clickable link)

If you are not satisfied with 65ph's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available through official Philippine government channels.